No-Show & Dispute Policy

Last updated: June 2026

1. Refunds for no-shows

If the host doesn't show up to a paid session, you get a full refund — no questions asked. If a player doesn't show up, the host keeps the payment. Booking a paid session means agreeing to this policy.

2. Check in to protect yourself

At the start of a session you can check in from the app. When you check in, we record the time and — if you allow location access — confirm you were at the court. This check-in is the primary evidence we use to resolve no-show disputes and to respond to payment disputes (chargebacks) on your behalf. Checking in isn't required to play, but it's strongly recommended for any paid session. If a dispute arises and you didn't check in, we may be unable to resolve it in your favor. Location is captured only at the moment you check in — the app does not track your location at any other time.

3. How no-show disputes are decided

If both players check in, the session is treated as completed and payment is final. If only one player checks in, that check-in is weighed as evidence of who attended. We also consider in-app communication and the details both sides provide.

4. Filing window (72 hours)

Disputes must be filed within 72 hours of a session's scheduled end time. After that, payment is final and we won't reconsider it. File from the session page as soon as something goes wrong.

5. The other party can respond (24 hours)

When you file a dispute, we notify the other party and give them 24 hours to share their side. Their response — or their silence — becomes part of the record we review.

6. Our response (48 hours)

We aim to review every dispute within 48 hours of it being filed. You'll get a confirmation when you file and an update once it's resolved. Please use this process before contacting your bank — going straight to a chargeback removes our ability to help and may delay any refund you're owed.

See also our Terms of Use. Questions? Contact us.